These were the informational clauses, rather than clauses that outline any kind of actions or requirements. ISO 10004-2018 Quality management - Customer satisfaction - Guidelines for monitoring and measuring.ISO 19011-2018 Guidelines for auditing management systems.ISO 9004-2018 Quality management - Quality of an organization - Guidance to achieve sustained success. Other related and applicable standards that you could refer to might include, among others: Refer to ISO 9000:2015 Quality Management Systems Fundamentals and Vocabulary. References for better understanding of basic terms by highlighting vocabulary and definitions from ISO 9000:2015. Normative references provide a better understanding of the terms used in ISO 9001:2015 through relatable comparisons to the vocabulary that are used in the ISO 9000:2015 standard. The standard encourages businesses to implement processes and systems to ensure consistent product and service output, while ensuring that customer satisfaction is enhanced through conformity and improvement. The scope of the standard highlights the two basic tenets of what quality management is intended to achieve. This is something we will get into in a later sections. These are informational clauses, rather than clauses that outline any kind of actions or requirements. The first three clauses in ISO 9001:2015 are scope, references, and terms and definitions. The lists throughout the rest of this section will give you a general idea of what is included within each sub-clause.ġ. Let’s take a look at each one of these clauses, starting from number one all the way to ten. Take a look at the list down below to learn the specific names of each ISO 9001 clause, and keep reading to get an idea of what each one is all about. The first three clauses provide general information but they are no less important.Įach of these sub-clauses contain individual requirements and processes that must be followed in order for the business to successfully attain certification, as well as benefit from everything that comes from a properly executed quality management system. Unlike the previous version of ISO 9001, the current 2015 revision contains a total of 10 headings or clauses, with 7 of them containing the 'mandatory' requirements (Clauses 4 to 10).
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